Warranty
Every watch sold on Royal Dial comes with a 1-year workmanship warranty from the date of delivery.
What’s Covered
- Movement issues under normal use (automatic, chronograph, or quartz mechanisms)
- Manufacturing defects in the case, dial, or strap/bracelet
- Clasp and buckle workmanship
What’s Not Covered
- Water damage (our first copy watches are splash-resistant, not fully waterproof, unless stated otherwise)
- Accidental damage, drops, or scratches from wear
- Normal wear and tear, including strap discoloration over time
- Unauthorized repairs by a third party
How to Claim Warranty
Message us on WhatsApp at +91 90222 43652 or email support@royaldial.in with your order number, a description of the issue, and a photo or short video. We’ll guide you through the next steps — repair, replacement, or store credit, depending on the issue.
Returns vs. Warranty
If your watch arrived damaged or isn’t what you expected, see our Returns & Refund Policy for our 7-day return window. Warranty claims apply after that window, for the first year of ownership.